DigCompEdu Competence Area(s)

Target groups

• Students will be able to...
• Open, sustain, and close a formal phone call in the target language
• Describe a household problem using relevant vocabulary
• Use modal verbs to express urgency and negotiate a repair timeline
• Apply target language telephone conventions and polite repair strategies

• Answer AI‑generated quizzes to check understanding of a topic.
• Reflect on question types (multiple‑choice, recall, short answer) and identify areas for improvement.
• Provide feedback on the accuracy and relevance of AI‑generated questions.

• Warm-up & vocabulary activation (10 min) - Ask students: “Have you ever had to report a problem at home? What was difficult?” Elicit key vocabulary on the board and distribute the phrase bank.
• Model text (10 min) - Students read (or listen to) the Claude-generated dialogue. They answer comprehension questions and complete the gap-fill in pairs. Brief whole-class feedback follows.
• Task - Role-play the phone call (20 min) - Pairs receive their role cards. Student A plays the tenant, Student B the housing rep. They conduct the call (back-to-back for realism). Roles are then swapped. Do not interrupt or correct during the task - note language use for the next phase.
• Report (10 min) - Each pair reports to the class: What was agreed? When is the repair? What was hardest to say? Groups compare outcomes.
• Language focus (10 min) - Share anonymised examples of language from the task. Focus on 2-3 forms (e.g. modal verbs, polite requests). Students complete the grammar activity. Review the telephone conventions checklist together.
• Tip: You can ask Claude to generate follow-up variations - e.g. “The repair team didn’t show up. Call back to complain.” - to extend the task in future lessons.

• Civics / samhällskunskap - tenant rights in Sweden, how bostadsföretag work
• Digital literacy - how to use online felanmälan portals (e.g. Mitt Boende, Riksbyggen app)